free Returns
As a customer of MM Sports, you always have free returns and withdrawal within 14 days of when you buy online – and this applies from the date you received the order. The item returned must be in unused and unaltered. Note that the open purchase and the right of withdrawal does not apply to intimate apparel, such as lingerie.
Your return will be refunded by the same payment method of purchase. For example if you paid by debit card, put the same amount back on debit card used at the time of purchase when the return is received and been treated. When buying on invoice adjusted invoice balance when the return is received and been treated. When paying by cash on delivery required account information is sent in connection with the return. Please note that the free return does not apply to heavy gym equipment.
Always remember to attach the enclosed delivery note in return. If you wish to change to be doing it in order to place a new order on the website, while the incorrect order returned.
NOTE: If you do not use the prepaid return form, you are responsible for the shipment until it arrives to us, we pick not the COR or packets that are sent by normal postage.
Contact Customer Service at the email or telephone to obtain the return form.
E-mail: order@mmsports.se
Phone: 031-160000
See opening hours here
Complaint
If you should happen to discover something wrong with the goods on delivery, contact customer service as soon as possible for complaints. To create a faster processing of your case, we ask you therefore to attach the order number the complaint is valid, a picture of the defective / damaged goods, your contact information and a description explaining what happened or what you are unhappy with.
Complaints regarding goods from GASP and Better Bodies also needed PO number attached. This number is printed on the product’s washing instructions label.
If packaging damage detected on purchases, this should be claimed immediately to postal agents in place, which in turn will return the package back to us. Also contact customer service by mail or phone and tell us what happened and what order it comes.
For questions, contact our customer service:
E-mail: order@mmsports.se
Phone: 031-160000
See opening hours here
